iCliGo is an innovative platform that connects travelers with independent and highly qualified travel consultants.
Founded in 2014, this Portuguese multinational has evolved into a technology-driven company dedicated to meeting the needs and dreams of a new generation of travelers and entrepreneurs.
We are proud to foster a collaborative and inclusive workplace, where every team member has the opportunity to grow and thrive.
We are looking for a Booking & Operations Manager to join our USA team in Miami.
This role is responsible for the end-to-end handling of travel bookings and operational support, with a strong focus on aviation, while also supporting other travel services (e.g., hotels, packages, and ancillary services).
The ideal candidate will play a key role in ensuring operational excellence, regulatory compliance (ARC), and high-quality support to both Travel Partners and customers.
Create, modify, and issue flight bookings using GDS systems (e.g., Sabre, Amadeus)
Issue, reissue, and refund airline tickets in compliance with fare rules
Manage PNRs, including seat assignments, SSRs, and fare constructions
Handle flight disruptions (IRROPS), including re-accommodation and alternatives
Ensure compliance with airline policies and fare conditions
Manage bookings across multiple travel products, including hotels, packages, and ancillary services
Handle inbound tickets and calls from Travel Partners and customers
Support booking changes, cancellations, and special requests across all product types
Ensure accuracy and completeness of all reservations
Ensure all aviation transactions comply with ARC standards and reporting requirements
Maintain proper documentation for ticketing, exchanges, and refunds
Support internal processes required to maintain ARC accreditation
Collaborate with Finance and Operations on reconciliation and reporting
Review bookings for pricing errors, inconsistencies, and policy breaches
Identify potential fraud or misuse of the platform
Ensure adherence to internal SOPs and regulatory requirements
Escalate complex or high-risk cases when needed
Work closely with Customer Support, Product, and Commercial teams
Contribute to process improvements and operational scalability
Support Travel Partners with guidance on booking processes and best practices
Participate in onboarding and training initiatives
2–4 years of experience in travel booking, ticketing, or operations (aviation strongly preferred)
Hands-on experience with GDS systems (Sabre preferred; Amadeus or Galileo acceptable)
Strong understanding of:
Airline fare rules and ticketing processes
IRROPS handling
Refunds, exchanges, and reissues
Competitive salary based on experience and expertise;
2 extra days of paid leave on top of the mandatory vacation days of your employment location (including your birthday off);
Travel perks at net rates.