iCliGo is an innovative platform connecting travellers with independent and highly qualified travel consultants. Founded in 2014, our Portuguese multinational has grown into a technology-driven company, committed to delivering seamless travel experiences while embracing a culture of collaboration, innovation, and continuous improvement.
The Booking Support Training Specialist plays a critical role in ensuring operational excellence across the Booking & Operations function. This position is responsible for delivering structured training, maintaining up-to-date operational knowledge, and supporting the team in day-to-day activities.
Additionally, this role ensures that operational procedures are aligned with market-specific regulatory and compliance requirements across all geographies where iCliGo operates, guaranteeing consistency, accuracy, and risk mitigation at a global level.
Deliver onboarding training to new Booking team members, ensuring a strong understanding of systems, workflows, and operational procedures
Provide continuous learning and upskilling sessions throughout the employee lifecycle
Support Subject Matter Experts (SMEs) in designing and delivering training programs
Identify training needs based on operational gaps, performance data, and business priorities
Develop and implement structured training plans aligned with current operational needs
Maintain, update, and continuously improve training materials, manuals, SOPs, and documentation
Ensure all content reflects the latest operational processes, tools, and policy updates
Contribute to the standardization of training frameworks across regions
Provide hands-on support to Booking & Operations teams by assisting with tickets and booking-related tasks
Act as a bridge between training and operations, ensuring practical application of knowledge
Monitor common issues and feedback loops to improve both training and operational processes
Ensure that all operational procedures, training content, and team practices are aligned with local market regulatory requirements across all countries of operation
Work closely with Legal, Compliance, and Operations teams to incorporate regulatory updates into training and SOPs
Support the implementation of consistent global standards while adapting to local regulatory nuances
Act as a control point to reduce operational and compliance risks in booking processes
What We’re Looking For
Previous experience in Booking Operations, Customer Support, or Travel Operations (aviation experience is a plus)
Experience in training delivery, onboarding, or knowledge management roles
Strong understanding of operational workflows and ability to translate them into structured training content
High attention to detail, particularly regarding compliance and procedural accuracy
Ability to work across multiple markets and adapt to different regulatory environments
Strong communication and facilitation skills
Hands-on mindset with the ability to balance training responsibilities and operational support