IT HelpDesk Manager (M/F/D)

  • A termo certo
  • A tempo inteiro
  • Híbrido (4405-542, Vila Nova de Gaia, Porto, Portugal)
  • Technology

About iCliGo

iCliGo is an innovative platform that connects travelers with independent and highly qualified travel consultants.
Founded in 2014, this Portuguese multinational has evolved into a technology-driven company dedicated to meeting the needs and dreams of a new generation of travelers and entrepreneurs.
We are proud to foster a collaborative and inclusive workplace, where every team member has the opportunity to grow and thrive.

About the Role

Our IT Manager is a proactive and visionary leader, with experience in managing technology, people, and processes. This person will play a key role in ensuring the reliability, security, and scalability of the company’s technological infrastructure, while driving innovation and supporting business growth.
Combining strong leadership and problem-solving skills with technical expertise, the IT Manager will guarantee that IT systems run smoothly, securely, and in full alignment with iCliGo’s goals.

Key Responsibilities

  • Define and implement the IT strategy aligned with the company’s objectives;

  • Manage and optimize the technological infrastructure (networks, servers, cloud, security, devices);

  • Lead, support, and develop the IT team, fostering collaboration and best practices;

  • Ensure consistent application of cybersecurity, compliance, and data protection policies;

  • Manage external vendors, IT contracts, and budget;

  • Support digital transformation projects and the automation of business processes;

  • Act as the primary point of contact for critical incidents and ensure continuity plans are in place.

What We’re Looking For

  • Degree in Computer Science, Information Systems, Engineering, or a related field;

  • Proven experience in IT management (ideally 5+ years in similar roles);

  • Strong knowledge of infrastructure, cloud environments (Azure/AWS), networks, and cybersecurity;

  • Experience managing teams and external vendors;

  • Excellent communication skills and a solution-oriented mindset;

  • Natural curiosity and eagerness to introduce new ideas and tools that simplify daily work;

  • Fluency in English (spoken and written).

Benefits

  • Competitive salary based on experience and expertise;

  • Annual performance-based bonus;

  • AdvanceCare health insurance;

  • 24 days of annual leave (including your birthday off);

  • Hybrid working model;

  • Travel perks at net rates.