About iCliGo

iCliGo is an innovative platform connecting travellers with independent and highly qualified travel consultants. Founded in 2014, our Portuguese multinational has grown into a technology-driven company, committed to delivering seamless travel experiences while embracing a culture of collaboration, innovation, and continuous improvement.

About the Role

We are looking for a Junior Operations Support Specialist to support Operations manager on aligning business strategy with internal teams.

This role has a strong strategic component, acting as a key link between technical teams, business areas, and stakeholders, promoting effective communication and ensuring the successful delivery of high-value technology solutions.

Key Responsibilities

• Assist in the creation, documentation, and continuous improvement of processes and SOPs

• Ensure processes are clearly documented, updated, and accessible across teams

• Support the rollout and adoption of new operational procedures

• Support the tracking and reporting of operational KPIs and SLAs

• Help maintain dashboards (e.g., ClickUp or BI tools) to monitor team performance

• Identify deviations, inconsistencies, or performance gaps

• Ensure teams are aligned with defined processes, SLAs, and internal policies

• Support audits of operational workflows and data accuracy

• Flag risks, inefficiencies, or non-compliance with defined standards

• Work with different departments to clarify processes and resolve operational blockers

• Support the implementation of new tools, workflows, or automation initiatives

• Assist in coordinating operational projects led by Corporate Operations

What We’re Looking For

• Degree in Management, Industrial Engineering, Operations, Business, or similar

• 0–2 years of experience in operations, consulting, project management, or analytics

• Strong analytical and problem-solving skills

• High attention to detail and structured thinking

• Comfortable working with data (Excel / Google Sheets required)

• Ability to document processes in a clear and structured way

• Strong organizational and prioritization skills

• Good communication skills and ability to work cross-functionally

Benefits

• Competitive salary based on experience and expertise.

• Annual performance-based bonus.

• AdvanceCare health insurance.

• 24 days of annual leave (including your birthday off).

• Hybrid working model.

• Travel perks at net rates.